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General terms of sale

General transport conditions

1. Services

Our company (Taxi Radio Bruxellois sa) specialises in the transport of persons and express road transport of letters and small parcels.

2. Prices

Our prices are quoted inclusive of VAT.
Any complaint concerning prices must be submitted within eight days of the date of the invoice. The principal shall at all times be liable for the payment, even if he has issued to us the order to collect the price of the transport from the addressee or from any other third party. The price of the transport does not include any and all ancillary costs and charges, storage, etc. with no reservations or exceptions.

1. Payment :

Our invoices are payable in cash and bear interest ipso jure at the legal rate plus 2%. In the event of non-payment after formal notice, 15% of the amount invoiced shall also be payable as a lump sum indemnity with a minimum of €50 to cover commercial damages and administrative costs.

2. Particular conditions relating to our Taxis Oranges and Taxis Verts cheques :

Cheque debit order forms are used only for payment to drivers of trips by taxi or the transport of parcels or mail ordered through our services. They may not under any circumstances be used for loans and no change may be given in return. The entry only of the amounts to be debited shall suffice as proof, and the order need not necessarily be signed. It may be used for any carrier. The affiliate remains liable for the use of cheques entrusted to him, even in the event of loss or theft. Cheque statements are payable in cash upon receipt, whatever the amounts and periodicities. New books of order forms may be issued only after the payment of outstanding statements, and we reserve the right to review the amount to be issued without having to give reasons. The deposit paid, which does not bear interest, may not under any circumstances be used for the settlement of accounts, except in case of termination, which shall entail the immediate handing-over of any remaining blank forms. The T.R.B. reserves the right to terminate the affiliation at any time without giving reasons, but refunding the deposit or the balance thereof in the event of non-payment. If the affiliation is terminated, the affiliate undertakes not only to cease to use the cheques still in his possession, but also to return them immediately to the T.R.B. by registered delivery. The T.R.B. shall be entitled to charge a contribution of 2.5% of the amount of the statements with a minimum lump sum of €15 for invoicing costs.

3. Particular conditions for the transport of objects :

3.1. Arrangements : Each parcel or envelope shall be legibly labelled and shall give the full particulars of the sender and of the addressee. We refuse to transport cash, securities, valuables such as precious stones, jewellery, etc. as well as any dangerous goods. The goods shall be packed by our customers so they can withstand the normal handling and transport operations taking into account their nature. It is impossible for us to check the condition of the goods when they are picked up.

3.2. Liability : Our liability is determined by the CMR Convention (Belgian law of 4 September 1962) and its additional protocols. Whatever the contractual nature of our intervention, the maximum indemnity payable by our company in the event of liability shall be 8.33 SDR per kg gross weight of missing or damaged goods. No indemnity shall be payable for any harm suffered as a result of the unavailability and/or loss of clientele and/or any indirect losses.

3.3. Optional comprehensive insurance : : Our company has taken out a floating “comprehensive” policy for goods. This optional insurance policy is available to our customers at their express request and against payment of the premium to be determined on the basis of the risk incurred and the declared value.
Acceptance of this insurance policy creates for the benefit of our customers a direct legal link with the insurer. If our customers wish to take out a separate insurance policy for the goods, this insurance policy shall contain a clause giving a waiver of claims against our company.

4. Damaging the vehicle and/or leaving it in a dirty state:

If the vehicle has been soiled for whatever reason, a minimum fee of € 150.00 will be charged to the Passenger(s). This charge must be paid at the end of the journey directly to the driver. This charge covers the cleaning itself and the loss of income during the cleaning process. Should the cleaning and/or repair costs exceed the minimum fee, the Passenger(s) will be liable for the total costs. Next to the repair costs Passenger(s) will also be charged for the time and cost of the vehicle being out of operation. In such a case, the hourly fee that will be charged to the Passenger(s) equals the current hourly waiting fee as defined by the Brussels Capital-Region.

5. Jurisdiction clause :

Any dispute shall be governed exclusively by the courts of Brussels.

General booking conditions

Advance taxi bookings

An advance taxi booking consists in the registration by the T.R.B. of this request with the particulars of the customer during a long or short period before the time of the trip. This does not cover the booking of a specific taxi but a priority taxi search arranged by the company to be initiated shortly before the scheduled pickup time. The customer’s request is thus “stored” on our central computer, and around 15 minutes before the pickup time specified by the customer the computer selects the taxi that is closest to the customer’s address and transmits to it the prerecorded details of the customer to be picked up. In certain exceptional situations, due to external circumstances (strikes, heavy rush hour traffic, weather conditions such as rain, snow, etc.), problems may arise at the scheduled time and it may be difficult to find an available taxi in the specified district. Also, an unexpected complication may prevent the driver from gaining access to the pickup place on time. The T.R.B. may not under any circumstances be held liable for any delays that may arise or – a fortiori – for the indirect consequences of the same.